Information Centre

Refund Policy

Our approach to returns, exchanges and refunds.

Last updated · January 2026

Refund Policy

Overview

This is placeholder content and will be replaced with the final, legally-reviewed text. It describes how Bluvé handles this policy in plain, transparent language for our customers.

Eligibility

We accept returns under the following conditions:

  • Request raised within 7 days of delivery
  • Product is unused and in original packaging
  • Proof of purchase is provided

Refund Process

Once your return is received and inspected, approved refunds are processed to your original payment method within 5–7 business days.

Damaged or Wrong Items

If you receive a damaged or incorrect product, contact us within 48 hours with photos and we will arrange a replacement at no cost.

Contact

To start a return, email contact@bluve.life with your order number.